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Last updated 7 October 2026

PAIA manual

This manual is published under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA). It explains what records we hold and how to ask for access to them.

1. Our details

  • Name: To be added: registered company name, trading as Fundur
  • Head of the body and Information Officer: To be added: Information Officer’s name
  • Physical address: To be added: physical address
  • Postal address: To be added: postal address
  • Telephone: To be added: telephone number
  • Email: To be added: Information Officer’s email

2. The Information Regulator's guide

The Information Regulator publishes a guide, in each official language, on how to use PAIA and POPIA. It is available from the Information Regulator at inforegulator.org.za, and you may ask us for a copy.

3. Records available without a request

Everything published on this website, including our terms, privacy policy and this manual, is available without a formal request.

4. Records kept under other laws

Where they apply to us, we keep records under laws including the Companies Act 71 of 2008, the Income Tax Act 58 of 1962, the Value-Added Tax Act 89 of 1991, the Tax Administration Act 28 of 2011, the Basic Conditions of Employment Act 75 of 1997, the Labour Relations Act 66 of 1995, the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 and the Protection of Personal Information Act 4 of 2013.

5. Records we hold

  • Company records: incorporation documents, registers, minutes and resolutions.
  • Financial and tax records: accounts, invoices, banking and tax records.
  • People records: contracts and records about anyone who works with us.
  • Customer records: account details, workspace content, AI usage logs, app usage data and correspondence.
  • Supplier records: agreements with service providers such as hosting, database, sign-in and AI providers.
  • Technical records: security, access and backup logs.

6. Processing personal information

Our privacy policy sets out the purposes for which we process personal information, the people it relates to and the categories of information, who we share it with, transfers outside South Africa and the security measures we use, as section 51(1)(c) of PAIA requires.

7. How to request access

  1. Complete the prescribed request form (Form 2 under the PAIA regulations), available from the Information Regulator or from us.
  2. Send it to our Information Officer at the email or address above, with proof of identity.
  3. Say which record you want, how you want to receive it, and which right you are exercising or protecting.
  4. Pay any request and access fees prescribed in the PAIA regulations. You will be told the amount before any access fee is payable.

We will decide on your request within 30 days, or tell you if we need the extension PAIA allows. We may refuse access only on the grounds in Chapter 4 of Part 3 of PAIA, and will give reasons. If you are unhappy with our decision, you may complain to the Information Regulator or apply to court.

If you only want to see or correct your own personal information, it is usually quicker to email To be added: Information Officer’s email as our privacy policy explains.

8. Availability of this manual

This manual is available on this website and, on request, at our physical address. We may update it from time to time.